IT Service Management (ITSM)
Definition
The practice of designing, delivering, managing, and improving IT services to meet business needs, often implemented through platforms like ServiceNow.
Overview
IT Service Management (ITSM) encompasses the policies, processes, and tools used to deliver IT services. ITSM frameworks like ITIL define best practices for incident management, change management, and service requests. ITSM platforms like ServiceNow and Jira Service Management provide workflow automation, self-service portals, and reporting. ITSM integration enables automated ticket creation, asset synchronization, and cross-platform visibility.
Why It Matters
Slow IT service delivery creates bottlenecks that ripple across the entire organization. When tickets take days to resolve, employee productivity drops, system outages go unaddressed, and change requests pile up—ultimately impacting business agility and revenue.
How New Odyssey Helps
New Odyssey integrates ITSM platforms with HR, security, and infrastructure systems, enabling automated ticket routing, AI-powered incident classification, and self-service provisioning workflows.
Related Solutions & Use Cases
Workflow Orchestration
Orchestrate complex business processes across systems. Connect people, data, and applications in unified workflows.
Learn moreIT Service Automation
Automate routine IT service requests and incidents with AI-powered triage, resolution, and fulfillment.
Learn moreChange Management Automation
Streamline IT change management with automated risk assessment, approvals, and implementation workflows.
Learn more