Onboarding Automation Experiment
Unified AI workflows can accelerate new hire readiness and significantly reduce HR support ticket volume while improving employee satisfaction scores.
75%
Faster Onboarding
14 days → 3.5 days
50%
Fewer HR Tickets
2,400 → 1,200/mo
92
Employee NPS
Up from 71 baseline
8
Weeks to Deploy
Vs 6-month estimate
Fragmented HR Systems Creating Friction
A Fortune 500 technology company with 15,000 employees was facing a crisis in employee experience. Their HR technology stack had grown organically over a decade, resulting in 8 different systems that didn't communicate with each other.
New hire onboarding was particularly painful. Each new employee had to create accounts in multiple systems, fill out redundant paperwork, and navigate a confusing maze of processes. Average time to full productivity was 14 days.
The HR team was overwhelmed with basic inquiries. Analysis showed 60% of HR tickets were questions that could be answered through self-service if employees could find the information they needed.
Controlled Deployment Across Business Units
We designed a controlled experiment deploying Phoenix AI HRIS across 3 business units (approximately 4,000 employees) while maintaining existing systems for a control group of similar size.
The experiment ran for 90 days, with weekly measurement of key metrics. We tracked onboarding completion time, HR ticket volume by category, and employee satisfaction through pulse surveys.
To ensure validity, we selected business units with similar historical performance and controlled for seasonal hiring variations by running across a full quarter.
Measured Variables
Unified Employee Experience Platform
We deployed Phoenix AI HRIS as a unified intelligence layer connecting all 8 existing HR systems. The platform created a single employee experience while preserving existing system investments.
The AI-powered onboarding orchestrator automatically triggered account creation, equipment requests, training enrollment, and team introductions based on role, department, and location—all from a single new hire record.
An AI assistant was trained on the company's HR policies, benefits documentation, and common procedures, providing instant answers to employee questions through Slack and the employee portal.
Transformation Beyond the Numbers
Onboarding time dropped from 14 days to 3.5 days—a 75% reduction. New hires consistently reported feeling productive and connected faster than ever before.
HR ticket volume decreased by 50%, from 2,400 to 1,200 per month. The AI assistant handled 70% of incoming questions autonomously, with a 95% satisfaction rating from employees.
Employee NPS jumped from 71 to 92. First-year attrition in the treatment group decreased by 30% compared to the control group, suggesting a meaningful impact on retention.
“For the first time in a decade, our HR team is focused on strategy instead of firefighting. New hires tell us they've never experienced onboarding this smooth. The impact on our culture has been transformative.”
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