Managed Automation
Keep Your Automations Reliable as Your Business Changes
Continuous monitoring, optimisation and workflow development without building an internal automation team.
Automation is not a project that finishes. Systems change, vendors change APIs, rules change, and volumes grow.
- Fixed scope
- Measurable ROI
- Human-in-the-loop
- Works with your existing stack
Trusted on complex technology delivery
Does any of this look familiar?
These are the symptoms we see before the numbers get measured.
- An automation broke and nobody noticed for a week
- The person who understood the estate has left
- A vendor changed an API and something silently stopped
- New automation requests queue behind whoever has time
- Nobody can report on what the estate is actually saving
- Hiring an automation engineer is hard to justify for the volume of work
What this process costs you today
Before anyone talks about technology, it is worth knowing the number you are trying to beat.
A worked example
Modelled estimate1 person × 12 hours/week of repetitive processing = 624 hours/year.
At $65/hour loaded cost
$40,560
annual process cost
If automation removes
70%
of the manual effort
Recoverable capacity
$28,392
per year
The internal engineer time an unmanaged estate quietly consumes, before counting downtime.
Now run it on your own volumes
Your current process
Assumptions
- Maintenance and incident time per workflow per month at a loaded engineering rate
- Rework estimated at 1.5x the original handling time per incident
- Payback modelled against a typical annual managed-service investment
- Excludes the cost of downtime, which is usually larger than the maintenance itself
Your estimated opportunity
Modelled estimate- Current estimated annual cost
- $53,820≈ 0.5 FTE of manual effort
- Potential automatable effort
- 60–80%
- Indicative payback
- 14 months
- Potential annual opportunity
- $32,292 – $43,056
Directional planning estimate based on your inputs — not a quote or a substitute for finance sign-off.
How we work
- 1
Map
Sit with the people doing the work and document the process as it actually runs — including the workarounds nobody wrote down.
- 2
Measure
Establish a baseline: volume, handling time, error and rework rate, and what the process costs you today.
- 3
Build
Redesign the workflow and build it against your real systems and data — not a mockup or a slide.
- 4
Validate
Test against edge cases, confirm exception handling and approval gates, and measure the result against the baseline.
- 5
Deploy
Move into production with monitoring, runbooks and training — or recommend against it if the numbers do not hold up.
Before and after
What changes when the estate is managed
Today
- Failures discovered by the business
- Fixes queue behind other priorities
- Nobody tracks what the estate saves
- Knowledge lives with one person
Automated
- Failures alert before users notice
- Incidents handled under a response commitment
- Monthly reporting on performance and savings
- Documentation maintained as part of the service
What we automate
- Monitoring and incident response
- Integration and API change management
- Model, prompt and rule updates
- Performance and cost reporting
- New automation development
- Estate documentation and knowledge transfer
What you receive
- Continuous monitoring across the estate
- Incident response under an agreed commitment
- Change management when vendors alter APIs
- Model, prompt and business-rule updates
- Monthly performance and savings reporting
- An allocation of development time for new automations
What the numbers say
Every figure is labelled by where it comes from — measured customer results, industry benchmarks, modelled estimates, or commitments we make to you.
Monitored
Failures alert before users notice
Monthly
Reporting on performance and recovered capacity
Retained
Development allocation for new workflows
200+
Platforms supported across the estate
Technology we build on
We are not tied to one platform. The right tool depends on the workflow, your existing stack, and what you can maintain.
How we keep it safe
Human approval gates
You decide which decisions an automation may make alone and which require a person. Thresholds are configured to your policy.
Exception handling
Anything ambiguous, incomplete or out of policy routes to a named owner with the reason attached — it does not fail silently.
Audit trail
Every action is logged: what ran, on what input, what it decided, and who approved it. Built for audit and incident review.
Least-privilege access
Automations connect through credentialed, scoped integrations you grant and can revoke. Your systems stay the system of record.
How engagements run
Each stage is a decision point. You only continue if the previous stage justified it.
Process Assessment
Map one process, quantify what it costs today, and get a fixed implementation recommendation.
Fixed fee, credited against a SprintStage 2Automation Sprint
Redesign and build the workflow, then prove whether the economics justify scaling it.
Fixed scope, fixed feeStage 3Production Implementation
Harden a validated workflow for real users, real data, security, monitoring and scale.
Scoped from the Sprint findingsStage 4Managed Automation
Keep automations reliable as systems, rules and volumes change.
Monthly retainerManaged Automation FAQs
Discuss managed automation
If you have automations the business depends on and nobody watching them, that is the conversation to have.