Operations Automation
Remove Repetitive Work From Business Operations
Automate the handoffs, reporting, approvals and administrative workflows that consume your operations team's week.
Operations rarely has one big problem. It has thirty small ones that each cost a few hours, and nobody has ever added them up.
- Fixed scope
- Measurable ROI
- Human-in-the-loop
- Works with your existing stack
Trusted on complex technology delivery
Does any of this look familiar?
These are the symptoms we see before the numbers get measured.
- The team is busy but nobody can say precisely what consumes the week
- Status updates are typed into several systems so everyone can see them
- Weekly and monthly reports are assembled by hand from the same sources
- Requests arrive by email and are triaged manually before work begins
- Onboarding a customer or supplier means a checklist someone works through
- Growth means hiring, because the process does not scale without people
What this process costs you today
Before anyone talks about technology, it is worth knowing the number you are trying to beat.
A worked example
Modelled estimate5 employees × 6 hours/week of repetitive processing = 1,560 hours/year.
At $42/hour loaded cost
$65,520
annual process cost
If automation removes
60%
of the manual effort
Recoverable capacity
$39,312
per year
Five operations staff losing six hours each to coordination rather than judgement.
Now run it on your own volumes
Your current process
Assumptions
- Fully loaded hourly cost of the operations staff running these tasks
- Rework estimated at 1.5x the original handling time per failed task
- Automatable share of 55–75%, typical for coordination-heavy back-office work
- Payback modelled against a typical single-process implementation investment
Your estimated opportunity
Modelled estimate- Current estimated annual cost
- $162,540≈ 2.3 FTE of manual effort
- Potential automatable effort
- 55–75%
- Indicative payback
- 2 months
- Potential annual opportunity
- $89,397 – $121,905
Directional planning estimate based on your inputs — not a quote or a substitute for finance sign-off.
How we work
- 1
Map
Sit with the people doing the work and document the process as it actually runs — including the workarounds nobody wrote down.
- 2
Measure
Establish a baseline: volume, handling time, error and rework rate, and what the process costs you today.
- 3
Build
Redesign the workflow and build it against your real systems and data — not a mockup or a slide.
- 4
Validate
Test against edge cases, confirm exception handling and approval gates, and measure the result against the baseline.
- 5
Deploy
Move into production with monitoring, runbooks and training — or recommend against it if the numbers do not hold up.
Before and after
Today
- Signed contract lands in an inbox
- Someone opens a checklist document
- Records created by hand in CRM and billing
- Internal teams notified individually
- Progress chased until every box is ticked
After
- Signature triggers the workflow automatically
- Records created across systems from one source
- Teams notified with what they specifically need
- Outstanding items chased automatically
- Only genuine blockers reach a person
What we automate
- Customer and supplier onboarding
- Reporting and management packs
- Cross-system data synchronisation
- Task routing and triage
- Service operations
- Approval workflows
- Inbox and request processing
- Status updates and notifications
What you receive
The discovery call scopes your needs. Before paid work starts, your proposal confirms the deliverables, acceptance criteria, fee and any ongoing software or support costs. The call does not commit you to a project.
- Map of where operational time actually goes
- Cost baseline per workflow, ranked by opportunity
- Automated workflow across your systems
- Exception queue with named owners
- Monitoring so failures surface before customers notice
- Measured before-and-after against the baseline
A result we measured
On-time delivery rose from 82% to 97%
A logistics operator was planning routes and forecasting demand manually. We automated the planning loop and the exception handling around it, then measured against the pre-existing baseline.
- Before
- 82% on time
- After
- 97% on time
- Change
- 15% lower cost per delivery
“Cost per delivery went from $8.40 to $7.14. At our volume that is the whole business case, and it held once we rolled past the pilot depots.”
Logistics operator · Operations · Impact study
Read the full impact studyWhat the numbers say
Every figure is labelled by where it comes from — measured customer results, industry benchmarks, modelled estimates, or commitments we make to you.
Evidence
75%
Reduction in onboarding time
55–75%
Of coordination effort typically automatable
200+
Platforms connectable via Merge
Industry benchmarks are drawn from published automation research and our own delivery baselines. We will share the specific source and assumptions behind any figure here on request — and during the Assessment we replace them with measurements from your own process.
What we commit to
Fixed
Scope agreed before we start
Technology we build on
We are not tied to one platform. The right tool depends on the workflow, your existing stack, and what you can maintain.
How we keep it safe
Human approval gates
You decide which decisions an automation may make alone and which require a person. Thresholds are configured to your policy.
Exception handling
Anything ambiguous, incomplete or out of policy routes to a named owner with the reason attached — it does not fail silently.
Audit trail
Every action is logged: what ran, on what input, what it decided, and who approved it. Built for audit and incident review.
Least-privilege access
Automations connect through credentialed, scoped integrations you grant and can revoke. Your systems stay the system of record.
How engagements run
Each stage is a decision point. You only continue if the previous stage justified it.
Process Assessment
Map one process, quantify what it costs today, and get a fixed implementation recommendation.
Fixed fee, credited against a SprintStage 2Automation Sprint
Redesign and build the workflow, then prove whether the economics justify scaling it.
Fixed scope, fixed feeStage 3Production Implementation
Harden a validated workflow for real users, real data, security, monitoring and scale.
Scoped from the Sprint findingsStage 4Managed Automation
Keep automations reliable as systems, rules and volumes change.
Monthly retainerFAQ
Operations Automation FAQs
Next step
Find your biggest operational bottleneck
We map the candidates, cost them, and tell you which two or three are actually worth automating.