Outcomes · For operations teams
Privacy requests answered on time
Each data subject access request is logged against its deadline, with discovery and redaction done before a person reviews the response.
Who it is for
Who this is for
Privacy, legal and compliance teams who answer data subject access requests.
What changes
Before and after
Before
- The tracker knows the deadline; a person still searches every system by hand.
- CRM, HRIS, drives and ticketing are checked one at a time, and something is missed.
- What was found, redacted and released is reconstructed when someone asks.
After
- Every request is logged at intake and matched to its jurisdiction and deadline.
- What each connected system holds on the requester is gathered into one view, and third-party personal data is redacted.
- A response is drafted for a person to approve, with every step logged against the request.
How it is delivered
Delivered by a product, not a project
Delivered by the Pegasus Compliance Agent.
- Connects to HRIS, CRM, file storage and ticketing platforms through Merge, plus custom systems through an API.
- Requests are held at an identity checkpoint before any data is touched.
- A person reviews and approves before anything is sent.
What you provide
What we need from you
- For the pilot: one recent request, anonymised if you prefer, and a list of the systems you searched.
- Your redaction policy and who approves a response.
- Access to the systems that hold personal data once you go beyond the pilot.
How the result is measured
How you will know it worked
- The share of requests answered inside their statutory deadline.
- Hours of manual searching per request.
- The baseline is taken before anything changes and measured again afterwards, on the same definition.
How to start
How to start
A pilot is how you start, not a separate product: one real example, reviewed together in a 20-minute session, before any commitment. A fixed-scope sprint or managed operation can follow if the pilot justifies it.
Good to know
Limits, stated plainly
- Pegasus finds data only in the systems you connect. A system that is not connected is still a manual search.
- The agent prepares the response. Deciding what to release remains your team's responsibility.
- This is not legal advice, and it does not replace your data protection officer.
For operations teams
Other outcomes
- Claims and cases processed fasterRoutine claims are triaged, documented and routed at first notice, so adjusters spend their time on the claims that need judgment.
- Books closed soonerReconciliations are matched automatically and exceptions surface early, so the close stops waiting on manual matching and chased approvals.
- People onboarded without manual adminEvery new starter's documents, accounts and day-one tasks run from one flow, so your team handles only what is blocked.
- Contracts and documents reviewed fasterThe first pass on every agreement is done before counsel opens it, so reviewers read the deviations rather than every clause.