Outcomes · For operations teams
Claims and cases processed faster
Routine claims are triaged, documented and routed at first notice, so adjusters spend their time on the claims that need judgment.
Who it is for
Who this is for
Claims operations leaders and claims managers whose adjusters lose time to intake, data entry and routing.
What changes
Before and after
Before
- Claims intake means manual data entry across several systems.
- Adjusters spend their time on routing rather than adjusting.
- Why a claim went to a particular lane is not written down anywhere.
After
- Each first notice of loss is read, classified and checked against coverage and routing rules.
- The details an adjuster needs are pulled from the claim documents into the claim record.
- Adjusters receive only the claims that need judgment, with the reason and the evidence attached.
How it is delivered
Delivered by a product, not a project
Delivered by the Pegasus Insurance Agent. The agent is in development and is not available to pilot yet.
- Planned connections: claims platforms, policy administration and document management.
- Every routing decision is to be logged with its reasoning.
What you provide
What we need from you
- Access to the claims platform, policy administration and document management systems the agent would read.
- Your coverage and routing rules, and the lanes claims are routed to.
- A named owner for the claims that need judgment.
How the result is measured
How you will know it worked
- Claims cycle time and handling time per claim.
- The share of claims routed without a person re-keying them.
- The baseline is taken before anything changes and measured again afterwards, on the same definition.
How to start
How to start
There is no pilot to start today. Joining the list means we email you when pilots open; it commits you to nothing.
Good to know
Limits, stated plainly
- The Insurance Agent is in development. Nothing on this page is available to deploy today, and we do not quote a go-live time for it.
- Our insurance impact study describes earlier delivery work on evidence of insurability. It is not the Insurance Agent and not a packaged product.
- The agent is being built to route and prepare claims for adjusters, not to replace their judgment.
For operations teams
Other outcomes
- Books closed soonerReconciliations are matched automatically and exceptions surface early, so the close stops waiting on manual matching and chased approvals.
- People onboarded without manual adminEvery new starter's documents, accounts and day-one tasks run from one flow, so your team handles only what is blocked.
- Privacy requests answered on timeEach data subject access request is logged against its deadline, with discovery and redaction done before a person reviews the response.
- Contracts and documents reviewed fasterThe first pass on every agreement is done before counsel opens it, so reviewers read the deviations rather than every clause.