01
AI-powered claims triage
Read and classify every first notice of loss, and check it against coverage and routing rules.
Insurance Agent
pegasus · Insurance Agent
governed by CIP
Claims intake — Tuesday, 493 new claims
- Connected to Guidewire, Duck Creek, SalesforceMerge
- 493 claims receivedPegasus
- 412 routine, no action neededPegasus
- policyState DOI-compliant audit trails.CIP
- for reviewCLM-88213 · Water damage, residential: Displacement flagged in the first notice of loss.Urgent
- for reviewCLM-88240 · Auto collision, injury reported: Injury keyword in the narrative; the injury field was left blank.Urgent
done81 of 493 sent to a person to decide
Illustrative sampleThe Pegasus impact
The Pegasus Insurance Agent is being built to help claims teams move routine claims faster and keep adjusters on the work that needs judgment by triaging each claim, extracting its documents and routing it across your claims and policy systems.
Claims intake requires manual data entry across multiple systems. Adjusters spend time on routing, not adjusting.
- Expected availability
- Soon
- Faster claims, as a workflow benchmark
- 60%
- Platforms on the same integration layer as the live agents
- 200+
- Capabilities in development
- 3
Percentages are benchmarks for this type of workflow, not a customer result. We measure it on your own process during the pilot.
Capabilities
AI does the volume. Humans keep the judgment.
In development. These are the capabilities the agent is being built to deliver.
02
Automated document extraction
Pull the details an adjuster needs from claim documents into the claim record.
03
Explainable routing
Receive only the claims that need judgment, with the reason and the evidence attached and every routing decision logged.
Systems connected
Connected to the systems you already run.
Custom + Merge integrations for claims platforms, policy admin, and document management.
- Guidewire
- Duck Creek
- Salesforce
- Microsoft 365
- SharePoint
Governance built in
Human-in-the-loop control, with every action audited.
- State DOI-compliant audit trails
- Explainable AI decisions
- CIP policy enforcement
FAQ
Insurance Agent FAQs
It is in development, expected soon. Pilot-list members are contacted first, and the first pilots run on your own example before any commitment.
Guidewire, Duck Creek, Salesforce, Microsoft 365, SharePoint and other systems through the same integration layer as the live Pegasus agents. Your claims system stays the system of record. Pegasus reads, classifies and writes the routing decision back.
Adjusters and claims supervisors. Pegasus classifies and proposes a route with its reasoning; a person decides anything outside the routine lane, and thresholds are set by your claims leadership.
First access when pilots open, a walkthrough of the workflow on one of your own examples, and a say in which parts of the process it handles first. No commitment.
Related agents
Other agents built for operations teams.
Additional resources
The workflow it is being built to run
A worked sample of the Insurance Agent, and the pilot list for first access when pilots open.
200+ platforms through Merge
HRIS, ATS, accounting, CRM, ticketing and file storage, connected during onboarding with no custom integration build.
CIP, the control plane under every agent
Open-source governance: every action audited, every deployment versioned, every decision explainable. MIT-licensed.
Next step
Join the Insurance Agent pilot list
No commitment. We email when pilots open, with a walkthrough on your own example.