Intelligent Automation
Definition
The combination of artificial intelligence and automation technologies to handle complex processes that require learning, reasoning, and decision-making.
Overview
Intelligent Automation (IA) combines RPA with AI technologies like machine learning, natural language processing, and computer vision to automate more complex processes. While RPA handles rule-based tasks, intelligent automation can learn from data, understand unstructured content, and make decisions. This enables automation of processes that previously required human judgment, such as document classification, sentiment analysis, and exception handling.
Why It Matters
Traditional automation hits a ceiling with unstructured data and complex decisions—the tasks that consume the most human effort. Intelligent automation breaks through this ceiling, enabling organizations to automate 60-80% of knowledge work that was previously impossible to digitize.
How New Odyssey Helps
New Odyssey's AI-first platform is built for intelligent automation from the ground up, using purpose-trained AI agents that learn from your enterprise data and continuously improve process outcomes.
Related Terms
Robotic Process Automation (RPA)
Technology that uses software robots to automate repetitive, rule-based tasks typically performed by humans interacting with digital systems.
Machine Learning
A type of artificial intelligence that enables systems to learn and improve from experience without being explicitly programmed.
Related Solutions & Use Cases
Document Processing
Extract, classify, and process documents automatically with AI. Turn unstructured documents into structured data.
Learn moreWorkflow Orchestration
Orchestrate complex business processes across systems. Connect people, data, and applications in unified workflows.
Learn moreAI Claims Triage
Automatically classify, prioritize, and route insurance claims using AI-powered analysis for faster resolution and improved accuracy.
Learn moreIntelligent Document Classification
Automatically classify, tag, and route documents using machine learning for faster processing and improved accuracy.
Learn more