01
AI-powered sentiment analysis
Read support conversations for the signals that tend to come before a customer leaves.
Renewal Risk Agent
pegasus · Renewal Risk Agent
governed by CIP
Renewal Risk Agent · CRM suite
- Connected to Salesforce, HubSpot, ZendeskMerge
- AI-powered sentiment analysisPegasus
- Usage trend detectionPegasus
- Explainable renewal risk scoringPegasus
- policyEvery risk score is explained by the signals behind it.CIP
doneDeployed with the CRM suite
Illustrative sampleThe Pegasus impact
The Pegasus Renewal Risk Agent helps account teams act on churn risk early by predicting it from support sentiment, usage trends and engagement signals across your CRM and ticketing systems.
Renewal risk shows up in support tickets and usage long before it shows up in the CRM. By the time the account team hears about it, the decision is made.
- CRM platforms supported through Merge
- 30+
- Specialized agents in the CRM suite
- 4
- To deploy, from connected systems to go-live
- 4 weeks
- Of hypercare after launch
- 30 days
Capabilities
AI does the volume. Humans keep the judgment.
02
Usage trend detection
Track usage per account, and detect a sustained decline early.
03
Explainable renewal risk scoring
Combine sentiment, usage and engagement into one score per account, ranked for the team.
Systems connected
Connected to the systems you already run.
Works across CRM and ticketing via Merge: Salesforce, HubSpot, Zendesk, Jira and more.
- Salesforce
- HubSpot
- Zendesk
- Jira
- Intercom
Governance built in
Human-in-the-loop control, with every action audited.
- Every risk score is explained by the signals behind it
- Account teams decide the intervention
- CIP audit trail
FAQ
Renewal Risk Agent FAQs
A suite connects to your platforms through Merge's unified APIs. Whether your HRIS is Workday, BambooHR, or HiBob, the same AI agents work identically — because Merge normalizes the data model. You get consistent intelligence regardless of which vendor you chose.
4 weeks. Week 1: Connect your systems. Week 2: Configure agents and workflows. Week 3: Test with real data. Week 4: Go live. 30-day hypercare included after launch.
A one-time deployment fee scoped to the number of agents and complexity, plus a monthly retainer for managed operations. We quote both once we know which agents you need. Works with whatever platforms you have — no additional per-platform fees.
No. The deployment fee is scoped to the number of agents and their complexity, so the scoping call starts from the agents you need. If one workflow is the whole problem, a packaged Pegasus agent piloted on that workflow is the faster start.
Workday's Sana agents work inside Workday. Moveworks supports Workday plus a few other platforms. Pegasus suites work across whatever you have — 60+ HRIS platforms, 40+ ATS platforms, 30+ accounting platforms, 30+ CRM platforms — powered by Merge. When your problem spans your entire platform ecosystem, the suite connects the intelligence across all of it.
Related agents
The other agents in the CRM suite, and the packaged agents the same team uses.
Additional resources
The CRM suite
AI agents that score pipelines, clean data, build cross-system customer views, and predict renewal risk — across any CRM platform.
200+ platforms through Merge
HRIS, ATS, accounting, CRM, ticketing and file storage, connected during onboarding with no custom integration build.
CIP, the control plane under every agent
Open-source governance: every action audited, every deployment versioned, every decision explainable. MIT-licensed.
Next step
Start running your sales and customer operations on Pegasus.
Book a scoping call and we'll map your CRM platforms, the agents you need, and the timeline.